If you are unsatisfied with your shipment, please contact us immediately. No returns after 14 days from pick up date.
All returns are subject to 25% restocking charges (can be more depending on the manufacturer) plus costs for return. We do not accept return item(s) without prior return authorization and a copy of the invoice. All merchandise must be in its original packaging and do not accept the item that has been used, removed from retail packaging, or by manufacturers determination could not be resold as new. If concealed damages are found, keep the package, take digital photographs of damaged products or items and call LA Display Union Inc. for an inspection report. Do not refuse or return damaged merchandise to LA Display Union. If items are out of stock, we will back order unless otherwise requested not to. Separate restocking charges will be applied per each item if needed. Once an order is placed with the manufacturer you are liable for the cost of the furniture, any accessories, other costs as indicated on our quote to you. Due to variations in display of colors and textures by computer screens, we encourage you to request a sample of finishes if you are matching existing colors or demand a close match in material finish. Returns due to color selection are not allowed. Some material and color selections require an extended lead time by the manufacturer, frequently in the 4-12 week range though not guaranteed. In order to keep our prices the lowest in the market for all customers, we pass along the manufacturer terms and conditions. We value your business and hope you appreciate our policy that protects you from costs incurred by other customers since we do not spread those costs across all of our products and customers. We appreciate your loyalty to our company and conduct business only with the above terms and conditions. After our receipt of this document and payment arrangements, your order will be processed and ready for the pick up as soon as possible. Thank you for your support and your business.